Every task now has its own timing-based scoring, matching your rules exactly. Milestones and customer actions log as bonus points. Add it up every quarter and the customer lands in a tier.
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Customer milestones — once per customer, drives autoscore below
Deployment Health inputs — feeds the Deployment Health tab
Customer support score metric uses the Survey #1 "supported by Thalo" score above, dated by its sent date. Eval/pilot conversion is inferred from contract data: an original contract of 6 months or less counts as a pilot — "evaluation" until a later contract exists, "converted" once one does.
Contracts — one row per order, add as many as this customer has